Uber is trying to simplify the process of Uber cab booking through its platform in India. The company is hoping that customers can now book cabs in their favorite regional language through call and SMS. These steps are being taken by the company for the purpose of riding Uber on customers with less knowledge of technology.
This feature will also be useful to customers who are trapped somewhere without any 4G connection. According to reports, the company is launching a call center under the pilot project, so that riders can book
So far, Uber did not start the call center based booking system because the company did not want to spend it. However, now the company is preparing to open local call centers to attract local customers. The company has a call center for drivers. This new feature will help those customers who have trouble booking online.
An Uber India official told Business Line that we want people to book a ride through their SMS or call in their local language. At the same time, the official also said that it is not only accessible in the local language, but also better for those who have trouble running the app.