Tips on shipping costs when shopping online
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Order a quick snack online and save money - that's the ideal way to imagine it. But sometimes a surprise awaits you at the end of the order process: the shipping costs. We show you what you should know about shipping costs when shopping online!
Surely you know from experience that the number of shipping costs can have a significant impact on deciding where to shop. At best, of course, the shipping should be free or at least inexpensive and the goods can also be returned without any problems. But what about the specific situation when shopping online? In fact, strict rules apply to online shops regarding shipping costs. We have answered some questions for you and collected important facts.
Do I have to show shipping costs before ordering?
Yes, clearly and unmistakably. In principle, the shipping costs must already be mentioned in concrete terms with the products offered. If you next to an offer the general note such as "plus. Shipping costs ", this must be linked with a page with a precise shipping lineup. This page must be accessible to you before the actual order process and easily recognizable.
Also in your online shopping cart, the specific shipping costs must be displayed. If you come across phrases such as "shipping on demand" or "estimated shipping costs", these are inadmissible. If you came across your online store through a price search engine or a Google Shopping ad, you should have seen the shipping cost listed there.
What are the shipping costs?
The amount you pay as shipping costs must be reasonable and justified. The total amount of shipping costs is not only due to the postage the shop pays to the shipping company but also to factors such as packaging material, labor costs or insurance costs. If the specified costs are above average, the shop must also give the reasons for this.
Who bears the shipping costs when canceling?
The costs that arise from the return of your order, the online retailer would actually not carry. However, to make the withdrawal as pleasant as possible, it is still free for you in most cases. If you should pay for it, you must be duly informed of the cancellation policy.
How can I save on shipping costs?
1. Subscriptions and Memberships
Many online shops such as, for example, ASOS offer you paid subscriptions, which allow unlimited deliveries on the next working day without a minimum order value. Let's say that your beamer's lamp burns out with friends the next day just before the movie night. In this situation, it may certainly make sense to select an express delivery. Find out at your favorite addresses about the possibilities offered in detail and consider whether it is worthwhile.
2. Order other goods
Most shops now offer free shipping on a voluntary basis, which is, of course, most attractive to you as an online shopper. Other shops offer this free delivery only from a certain value of goods. It is worthwhile to rummage around sometimes if you might still find something that you additionally ordered for the minimum order value.
3. Discounts and coupon codes
It's also worth researching online before placing your order to see if you can get a good deal by signing up for a newsletter, social media promotions or coupon codes for free shipping. We already collect exclusive vouchers for you under My Trusted Shops.
4. Upper limits for shipping costs
For online portals, where even private users sell and ship goods, it is possible that sellers want to earn a few extra euros on the shipping costs. eBay has therefore set upper limits for the shipping costs for certain categories of goods. If you find the specified shipping costs sometimes too high when shopping online, you can simply contact the seller.